In the context of telecommunication or customer service, “in-call” and “out-call” refer to different types of communication scenarios:
Below are the main Differences between In Call and Out Call
- An “in-call” refers to a communication scenario where the customer or the person being served is already on the line or in contact with the service provider, and the communication is happening in real-time. For example, if you are talking to a customer service representative on the phone or via video chat, you are in an “in-call” situation.
- An “out-call” refers to a communication scenario where the service provider initiates the contact with the customer or the person being served. For example, if a sales representative calls a potential customer to pitch a product or service, it’s an “out-call” situation.
In other contexts, “in-call” and “out-call” can also refer to the location or direction of travel:
- An “in-call” can refer to a situation where the service provider or professional is physically present at the customer’s location or workplace. For example, a plumber or electrician who comes to your house to fix a problem is making an “in-call.”
- An “out-call” can refer to a situation where the service provider or professional travels to the customer’s location or workplace to provide services. For example, a massage therapist or a personal trainer who comes to your house to provide services is making an “out-call.”